SAVING
SAVING
These Terms and Conditions are part of the Campus Carriers Reservation Process and Packing Tips and Instructions to which all three are collectively the "Agreement.” In this Agreement, Campus Carriers, LLC is referred to as "Campus Carriers" or the "Company,” and the customer is referred to as "you" or the “Customer,” which is the student or parent contact associated with each Reservation or “Alternate Contact” which is any individual specified by the customer. This Agreement is between you or your Alternate Contact and Campus Carriers regarding the services you have reserved pursuant to the Agreement. The Customer acknowledges that there are no terms, conditions, warranties, guarantees, understandings, or representations that are not fully set forth in this Agreement. No variation of this Agreement is binding on the Company unless agreed to in writing and signed by an authorized officer of Campus Carriers. To the extent of any conflict between the terms of the Reservation Process and Customer Contract and these Terms and Conditions, these Terms and Conditions shall be controlling. Campus Carriers reserves the right to amend any portion of this Agreement at any time. The most up-to-date version of this Agreement can be found at the Campus Carriers website (http://www.campuscarriers.com).
Services include 1) the delivery of boxes and packing tape to the Customer at locations set up on campus or another location as specified by Campus Carriers for the Customer to pick up when applicable to the Customer’s Reservation; 2) pick up of the Customer's belongings during the scheduled pick up date and time, or as coordinated with campus staff at the Customer's residence after checkout from campus housing; 3) transportation of Customer's belongings to the Campus Carriers storage facility; and/or 4) delivery of Customer's belongings to his/her residence on or off campus at the available and scheduled delivery date and time, or as coordinated with university staff before Customer’s arrival to campus.
The Customer will be prompted to submit pertinent contact information for their Reservation during the Reservation Process. Customer Contact Information shall include Parent Name, Parent Phone Number, Parent Email Address, Permanent and/or Parent Mailing Address, Student Name, Student Phone Number, and Student E-mail Address.
The Customer acknowledges that it is their sole responsibility to keep their Customer Contact Information updated and accurate throughout the entire time that services are being rendered by Campus Carriers. Campus Carriers shall not be held responsible for any scheduling delays or failure to communicate information due to incorrect or out-of-date Customer Contact Information. The Customer can update Customer Contact Information at any time by logging into their account at the Campus Carriers website.
The SMS text messaging service facilitates communication between Campus Carriers and the Customer regarding Reservation reminders, important notices, and customer service inquiries. This service may also allow for two-way communication between the Customer and Campus Carriers.
The Customer acknowledges that by providing their mobile phone number and opting in to receive SMS messages, they consent to receive Reservation reminders, important notices, and customer service messages via SMS. Standard messaging rates or other charges from your mobile carrier may apply.
It is the Customer’s responsibility to ensure that the mobile phone number provided to Campus Carriers is accurate and up-to-date. Campus Carriers is not liable for messages sent to an inaccurate or outdated mobile number.
If the Customer no longer wishes to receive SMS messages from Campus Carriers, the Customer can opt out by replying "STOP" to any message. The Customer may also contact Campus Carriers to unsubscribe from the SMS service.
Campus Carriers is often able to coordinate with campus staff to pick up Customer belongings after the Customer has checked out of their residence. In these instances, Campus Carriers reserves the right to schedule the pick up of the Customer’s belongings after the Customer has checked out and has left campus. Campus Carriers will work with campus staff to coordinate the necessary access. The Customer acknowledges the likelihood of this arrangement and pre-authorizes the transfer of belongings indicated as part of the Reservation to Campus Carriers to provide the services outlined within the Agreement.
Campus Carriers is often able to coordinate with campus staff and, at times, off-campus communities to deliver Customer belongings before the Customer arrives at their residence. In these instances, Campus Carriers reserves the right to schedule the delivery of the Customer’s belongings before the Customer has checked into their residence. The Customer acknowledges the likelihood of this arrangement and pre-authorizes the transfer of belongings indicated as part of the Reservation to Campus Carriers to provide the services outlined within the Agreement.
When Pick Up After Checkout or Delivery Before Check-in can not be coordinated, dates and times will be available to choose from during the Reservation process for 1) pick up of Customer's belongings that will be stored with Campus Carriers and/or 2) delivery of Customer's belongings to his/her residence at the end of the storage period. At times, Campus Carriers will accept Reservations without dates for pick up and/or delivery being posted, and Customer will be notified at a later date to login and select their pick up date and time and/or their delivery date and time.
Customer will be required to choose dates at the time of their Reservation or at an alternate time specified by Campus Carries: Customer is free to login and change their scheduled dates by logging into their account until the scheduling cut-off date specified by Campus Carriers. At the time of the cut-off date, all scheduling will be set, and Customer will no longer be able to change the scheduled dates. Any schedule changes requested by the Customer, and granted at the sole discretion of Campus Carriers, made after the cut-off date are subject to a fee of no less than $50 and no more than $100 as determined by Campus Carriers in their sole discretion.
All dates and times are subject to change and are subject to non-availability based on the sole discretion of Campus Carriers. As Reservations are processed, dates will be made unavailable to avoid overcrowding on particular dates and times. The Customer is responsible for being available for the entire duration of their scheduled time. If the customer is not available or is not prepared for pick up or delivery as detailed in the Packing Tips and Instructions at any point during their scheduled times, a fee of no less than $50 and no more than $100 will be assessed and an alternate date and time for pickup or delivery will be assigned by Campus Carriers. Campus Carriers staff is not authorized to wait for any period of time for the Customer to arrive to transfer their belongings to Campus Carriers or to finish the packing of Customer's belongings.
An Alternate Contact can be specified by the Customer if necessary. The Alternate Contact shall be responsible for being available during the entire duration of the pick up or delivery time and at the pick up or delivery location and must be authorized by the Customer to handle and abide by all of the terms of this Agreement. The Customer shall also authorize the Alternate Contact to handle and sign for the transfer of belongings to Campus Carriers or acceptance of belongings from Campus Carriers. The designation of an Alternate Contact is not applicable in the event of a Pick Up After Move-out or Delivery Before Move-in arrangement.
The Customer is responsible for picking up the boxes and any other packing materials distributed on campus or another location as specified by Campus Carriers if applicable to the Customer’s Reservation. Distribution of packing materials is scheduled as determined at the sole discretion of Campus Carriers and typically begins the week before final exams begin. The Customer will be notified of the procedures for picking up their packing materials.
Failure of the Customer to pick up their packing supplies may result in an automatic cancellation of services. If the Customer fails to pick up their packing supplies and their scheduled Pick Up Date and Time or move-out day is within 7 days, cancellation of the Customer’s reservation and an assessment of a $100 cancellation fee may apply.
Third-party corrugated boxes or packing tape that is not distributed by Campus Carriers shall not be used by the Customer without the prior approval of Campus Carriers. If the Customer fails to pick up their packing supplies, and alternative boxes and packing supplies are approved by Campus Carriers, no refund shall be issued for packing materials that would have otherwise been distributed to the Customer had they picked up their supplies during the scheduled distribution of packing supplies.
The Customer acknowledges that Customer has inspected the boxes and packing materials provided to the Customer by Campus Carriers and that each is in good condition and suitable for storing Customer’s goods and belongings during the storage period.
The Customer acknowledges that Customer has reviewed, understands, and agrees to abide by the Campus Carriers Packing Tips and Instructions. The Customer is solely responsible for packing Customer’s belongings properly and in a manner that is suitable for storage based on the Campus Carriers Packing Tips and Instructions. Customer belongings that have not been packed as specified in the Campus Carriers Packing Tips and Instructions may be denied pick up and storage services at the sole discretion of Campus Carriers and will not qualify for insurance coverage.
Campus Carriers shall not be responsible for packing belongings into boxes or preparing belongings for transport and shall not be responsible for Customer's negligence or willful misconduct in packing or failing to adhere to the Packing Tips and Instructions. Campus Carriers shall be held harmless for damage to or loss of items or boxes that are packed improperly by the Customer. Improper packing includes but is not limited to boxes, plastic drawers, bins, and suitcases that are packed beyond their maximum weight limits specified in the Campus Carriers Packing Tips and Instructions.
The Customer acknowledges that hazardous materials, explosives, firearms, flammable items, cash, high-value items, expensive jewelry, priceless or irreplaceable items, contraband, food, perishable items, soiled items, wet or damp items, and liquids shall not be packed in Campus Carriers materials and shall not be stored with Campus Carriers. Furthermore, the Customer acknowledges that the Customer is liable for any damage that the Customer's stored items and belongings may inflict on the property of others while in storage or being transported.
It is required that all aspects of Campus Carriers Packing Tips and Instructions are followed to avoid additional fees and items being disqualified from insurance coverage.
The Customer acknowledges that they will be responsible for completing an accurate and final Inventory Check before checking out of their residence. The Inventory Check is designed to ensure that Campus Carriers has all the necessary information to successfully pick up the Customer’s belongings for storage and that the Customer has followed all necessary details of the Packing Tips and Instructions. The Inventory Check will be made available to the Customer through their account at the Campus Carriers website at a time determined and at the sole discretion of Campus Carriers but no later than one week before the university’s deadline for move-out. The Inventory Check will include but is not limited to 1) confirmation of each of the items that have been prepared by the Customer for pick up by Campus Carriers, 2) photos of all items prepared by the Customer that are staged and ready for pick up by Campus Carriers, 3) confirmation of properly labeled items by the Customer
The Customer understands, if Pick Up After Move-out can not be arranged as defined above, it is the Customer’s responsibility for choosing and scheduling a date and timeslot that is suitable to Customer’s schedule. Campus Carriers does not guarantee that pick up will occur at a specific time during the Customer's scheduled date and timeslot due to unforeseen circumstances outside of Campus Carriers’ control. During the Customer’s chosen date and timeslot, a Campus Carriers representative will pick up the Customer’s boxes and belongings. At the time of pick up, the Customer or Alternate Contact will sign a Pick Up Receipt detailing that the belongings specified on the receipt were picked up and are in the possession of Campus Carriers. Campus Carriers shall be held harmless for claim of loss for any items not detailed on the Customer’s copy of the Pick Up Receipt.
If a Customer or Alternate Contact is unavailable during their scheduled pick up date and time, or their belongings are not prepared and packed appropriately according to the Campus Carriers Packing Tips and Instructions, a $100 Missed Pick Up fee may apply.
The Customer or Alternate Contact is permitted to add or remove items to a Reservation at the scheduled pick up date and time. However, it is requested that every effort is made by the Customer to add or remove items to their Reservation before the 24-hour period before their scheduled pick up date and time via the Campus Carriers website. If an item is not listed on the Campus Carriers website and item list, a custom quote for the item can be obtained by contacting customer service.
The Customer acknowledges that all pricing at the time of adding any additional items, either before the scheduled pick up or at the time of the scheduled pick up, is subject to the pricing at the time of making the addition and must be an item specified on Campus Carriers’ website and item list. Any items that are not on the Campus Carriers website and item list that are added at the time of pick up are to be noted on the Pick Up Receipt, reviewed by Campus Carriers and assessed a fee based on size, weight and how complex the item is to pick up or deliver. Price assessment and adjustment of items added at the time of pick up is typically made within 60 days of the scheduled pick up day and time. Additionally, the pick up and storage of items not on Campus Carriers’ website item list or items that do not match the descriptions and classifications on the Campus Carriers’ website item list may be refused at the sole discretion of Campus Carriers. Any items added at the time of pick up or adjustments to be made due to inaccurate item classifications or overweight items (See: Packing Tips and Instructions) will be invoiced, and payment is due upon receipt.
Items removed by the Customer or Alternate Contact from a storage Reservation at the scheduled pick up date and time will be noted on the Pick Up Receipt and assessed by Campus Carriers to make any necessary price adjustments or refunds. Any refund assessed is limited to the amount paid by the Customer for the pick up, storage, and delivery of the removed item. Assessment and pricing adjustments are typically made within 60 days of the scheduled pick up date and time.
The Customer acknowledges that Customer is the lawful owner of the items being stored or is otherwise authorized to execute this Agreement on behalf of the lawful owner.
The Customer’s belongings will be stored at the Campus Carriers’ climate-regulated storage facility. Campus Carriers storage facilities are not climate controlled but rather climate regulated, which means high ceilings, proper airflow, ventilation, and humidity control are maintained to avoid any negative effects throughout the storage period. The storage period shall be the time between the Pick Up Date and Time and Delivery Date and Time when Campus Carriers shall store Customer’s belongings.
Delivery service includes delivery to a Customer’s location, either on campus at the same university from which belongings were picked up or to an off-campus location within a 5-mile radius of campus. A $25 delivery fee will be incurred for any off-campus deliveries within a 5-mile radius of campus. Deliveries outside a 5-mile radius of campus are subject to additional fees to cover the added delivery cost and shall occur only at the sole discretion of Campus Carriers.
The Customer understands if Delivery Before Move-in can not be arranged as defined above, it is the Customer’s responsibility to choose and schedule a date and timeslot that suits the Customer’s schedule. Campus Carriers does not guarantee delivery will occur at a specific time during the Customer's chosen date and timeslot due to unforeseen circumstances outside of Campus Carriers’ control. During the Customer’s chosen date and timeslot, a Campus Carriers representative will deliver the Customer’s boxes and belongings.
If a Customer or Alternate Contact cannot receive their belongings from Campus Carriers during their scheduled Delivery Date and Time, a $100 Missed Delivery fee may apply.
The Customer understands that Delivery must occur during the Delivery Schedule dictated by Campus Carriers. Typical delivery will occur within the week before the Fall Semester/Quarter of each school year or earlier in instances when Delivery Before Move-in can not be arranged as defined above, with additional earlier days for special interest groups at some universities and determined at the sole discretion of Campus Carriers. The Customer further understands that any special/custom delivery arrangements that fall outside of the Delivery Schedule dictated by Campus Carriers will occur at the sole discretion of Campus Carriers and shall incur an additional fee between $150 and $300 to cover the cost of staff and equipment for special/custom delivery.
If the Customer fails to choose a Delivery Date and Time, additional storage fees shall apply for each month or portion thereof after the first day of classes at the Customer’s university at a rate of no less than $69 and no more than $99 per month or portion thereof. These extra storage fees are in addition to any special/custom delivery fees that will be incurred when such delivery is scheduled.
Customers interested in extending their storage beyond the first day of classes at Customer’s university for any given fall semester (or equivalent) are required to arrange the extended duration of storage with Campus Carriers by contacting customer service prior to the deadline determined at the sole discretion of Campus Carriers and communicated by e-mail notification to the Customer e-mail address provided to Campus Carriers. Campus Carriers does not prorate any storage fees. Additional extended storage fees between $50 per month and $100 per month will apply.
Unless an official group delivery date and time is established by Campus Carriers to deliver items for Customers in extended storage, a fee between $150 and $300 shall be assessed to cover the cost of equipment and labor for such special/custom delivery.
If Campus Carriers can not make contact with the Customer within 60 days after the first day of classes at the Customer’s university for any given fall semester (or equivalent) to setup a delivery date or an extended storage option, ownership of all of the customer’s belongings may be assumed by Campus Carriers and may be disposed of at Campus Carriers’ sole discretion.
In the event that certain situations occur and at the sole discretion of Campus Carriers, Campus Carriers may access the Customer's belongings without prior notice. Specific situations include but are not limited to 1) removal of items from the Customer's belongings that may be leaking, emitting fumes or odors or that may harm or endanger other property, 2)for security purposes, 3) to repair damaged or wet boxes, 4) to comply with a court order or law, 5) to remove items not permitted for storage.
If, for any reason, you need to access your boxes and belongings before or after the normal delivery period, you must contact Campus Carriers to request a special/custom delivery of your belongings. A minimum of 7 days’ notice is required when processing a special/custom delivery request, allowing time to coordinate labor and equipment for such delivery. An additional fee between $150 and $300 shall be issued to Customer for special/custom delivery arrangements due to the cost of coordinating labor and other resources outside the Delivery Schedule. Special/custom delivery requests are granted at the sole discretion of Campus Carriers. The Customer acknowledges that additional fees will apply if the Customer wants their belongings moved back to storage and only if Campus Carriers deems, at their sole discretion, such service an option.
All Reservations must be paid in full when completing the Reservation Process. Reservations that are not paid in full shall not be processed or confirmed. Payment forms accepted include major credit or debit cards. If the Customer's credit card cannot be authorized, the Reservation shall not be processed until the Customer's account is paid in full. An e-mail confirming a successfully placed Reservation will be received by the Customer confirming that their Reservation has been placed successfully.
If the Customer wishes to cancel their Reservation, the Customer must contact customer service with their Reservation information, including both Customer name and Reservation ID. The Customer acknowledges that fees for goods and services already provided shall not be refunded. Such fees may include but are not limited to, the cost of boxes and materials, fees for distributing boxes and materials, and any early retrieval fees. Cancellations made less than 7 days before the Customer’s currently scheduled Pick Up Date and Time or checkout from their residence are subject to a $100 fee in addition to all other fees for goods and services already provided by Campus Carriers. All invoiced charges are due when invoices are issued by Campus Carriers to the Customer.
The Customer acknowledges that the maximum coverage available is $1500. The covered amount is limited to the apportioned value of items in storage claimed by the Customer during the Reservation Process.
The Customer acknowledges that insurance coverage included with a storage Reservation covers damage in the case of loss and/or damage to stored goods from fire, hurricane, tornado, wind, vandalism, lightning, smoke, hail, building collapse, explosion, and burglary.
Campus Carriers does not insure or cover loss/damage of improperly packed items, excessively fragile items, particle board furniture, minor damages such as scratches and dents caused by normal handling, damage to storage containers such as plastic bins or drawers, and trunks, concealed damages, damage or loss of digital files, or any damage that occurs without evidence of physical damage to the exterior of the box, or items that were not packed according to the Campus Carriers Packing Tips and Instructions. Furthermore, there is no coverage for loss or damage caused by or resulting from war, flood, earthquake, vermin, or climatic conditions such as rust, mold, or mildew.
Particle board furniture is not designed to move once it is built. Since particle board furniture is popular among college students, Campus Carriers will accept these items and do everything possible to avoid damage, however, due to the design and nature of these items, Campus Carriers shall be held harmless for any damage caused during the moving and storage of these particular items. It is recommended that the Customer wraps and protects particle board furniture to their best ability.
Campus Carriers shall not be responsible for the loss or damage of an item that occurs before Campus Carriers takes possession of such items. This includes, but is not limited to, damage that may occur to items while inside or outside the Customer's residence awaiting pick up.
Campus Carriers’ extent of liability for damaged items is the actual current and cash value of such property according to its condition before moving and storage took place up to $150 per item listed on the Reservation. For lost items, coverage is limited to the actual current and cash value.
If the Customer wishes to make a claim of damage or loss, all other options for coverage, including any insurance coverage held by a parent, must be exhausted first.
To place a claim of damage or loss, Customer must contact Campus Carriers to request official claim information and claim forms. Customer acknowledges that all claims must be filed with Campus Carriers within 10 days of the Customer’s scheduled Delivery Date and Time or upon the Customer’s arrival at the residence provided to Campus Carriers.
Campus Carriers reserves the right to interpret any and all mandates by the university, local, state, and federal governments, off-campus residential communities, and any other third party at its sole discretion and to take action accordingly. The Customer agrees to accept any interpretation and any decision or action taken by Campus Carriers in response to any such mandates and hold Campus Carriers harmless for any inconvenience or costs associated with such action.
Customer indemnifies, defends, and holds Campus Carriers harmless from and against all suits, actions, damages, liabilities, and expenses (including attorney's fees and court costs) in connection with bodily injury, death, or property damage arising from or out of any occurrence in, upon, at or from the Customer’s Premises, or its agents, employees or contracts acts or omissions in the same.
At the time of delivery, the Customer or Alternate Contact will sign a Delivery Receipt detailing that the belongings specified on the receipt were delivered and confirm that all items were received in satisfactory condition, at which point Campus Carriers shall relinquish possession of the items to the Customer and shall be held harmless for any and all claims of damage or wrongdoing therefrom. Campus Carriers shall be further held harmless for claim of loss or damage for any items not otherwise specified within the Customer’s Reservation. In instances where Delivery Before Move-in is arranged, as defined above, the Customer acknowledges their responsibility to inspect all of their delivered items and confirm all items were received in satisfactory condition. Any claims of loss or damage must be received in writing by Campus Carriers no later than 10 days after the Customer’s arrival at the residence address provided to Campus Carriers to conduct the delivery of the Customer’s items.
Any Customer participating in the Ship-to-School program agrees to the additional terms detailed below:
The Customer agrees that when preparing their belongings to ship as part of the Ship-to-School program, the Customer is responsible for packing their items according to UPS or FedEx shipping Packing Guidelines and all belongings shall be securely packaged in either a 24 in x 18 in x 16 in or 24 in x 18 in x 18 box suitable for standard ground shipping. The Customer agrees that Campus Carriers is to be held harmless for any damage or loss caused by the third-party shipping provider. The Customer is responsible for obtaining all of the suitable shipping insurance for their shipped belongings as well as paying any and all shipping fees billed by UPS or FedEx. Campus Carriers’ liability for loss or damage of any individual parcel is limited to a maximum of $50 in coverage but is held harmless for any loss or damage unless loss or damage is caused directly by Campus Carriers' negligence and willful misconduct.
If the Customer fails to follow the Ship-to-School Instructions, a fee of up to $25 may be applied to each package that the Customer ships as part of their Ship-to-School order.
The Customer agrees that a fee of $25/package applies to every package received, beyond the FOUR (4) packages included with each Reservation, by Campus Carriers from either the Customer or an online store the Customer places an order and sets delivery for the Ship-to-School program. A final audit of the total number of packages received for the Customer will be conducted, and billing will occur after such audit. The Customer agrees to pay all fees assessed upon issuance.
Given that some online stores will ship products in smaller packages and to limit the total number of packages handled by Campus Carriers and delivered to residence halls, Campus Carriers will consolidate any small packages by placing them into a Standard 24 in x 18 in x 16 in box for delivery. The number of packages received, temporarily stored, and delivered to residence hall rooms will be determined after such consolidation occurs.
The Customer agrees to hold Campus Carriers harmless from any damage and delays in package delivery related to receipt of the Customer’s purchases from online stores. The Customer understands that Campus Carriers is solely forwarding packages received to The Customer by way of pre-delivery to their residence hall room and does not have any responsibility for the quality of items or the shipping and return of the purchased items made by The Customer from online stores. The Customer further agrees and understands that if the Customer accidentally sends a package that the Customer does not want delivered to their residence hall room before their arrival, Campus Carriers can not prevent the delivery, and these items, so long as they follow all other guidelines, will be delivered to the Customer’s assigned residence hall room.
All packages must arrive at the Campus Carriers Ship-to-School address no later than the deadline set at the sole discretion of Campus CarriersAugust 24, 2022, and communicated to the Customer. It is the Customer’s responsibility to make sure that any packages, whether shipped by the Customer or from an online store, are set to arrive by the above-referenced timeframe.
Failure of the Customer to provide payment and delivery information for their Ship-to-School Reservation by the deadline set at the sole discretion of Campus Carriers will result in the Customer’s belongings being disposed of and the Ship-to-School service being canceled. Campus Carriers shall be held harmless for any loss or to provide any refund of fees paid by the Customer related to the Ship-to-School service if the Customer does not provide all of the necessary delivery information and payment of fees.
The Customer agrees to hold Campus Carriers harmless for any loss, damage, or delay of service as a result of the Customer not having followed every part of the Ship-to-School Instructions.
Campus Carriers is not responsible for any loss or damage to the Customer's belongings, boxes, or their contents unless loss or damage is caused directly by Campus Carriers' negligence and willful misconduct. The maximum liability exposed to Campus Carriers is limited to and shall not exceed the fees that the Customer has paid for the Services rendered by Campus Carriers and the apportioned total declared value the Customer states during the Reservation Process or prior to the pick up of their belongings by Campus Carriers.
The invalidity or unenforceability of any provisions of this Agreement shall not affect the validity or enforceability of any other provision of this Agreement, which shall remain in full force and effect.